1. Scope and acceptance
We recommend that you read these Terms and Conditions ("Terms") carefully. They govern your access to the Super-Xe website, client area and trading platforms, and the services we provide to you, including our tools, features and functionality. By registering an account or using our services you agree to comply with and be bound by these Terms, together with our Privacy Policy, Risk Disclosure and Cancellation Policy, which form part of your agreement with us.
The provisions of these Terms are clear and legally binding between you and Super-Xe. You are authorised to use our services and facilities only if you agree to these Terms unconditionally. If you do not agree, you have the right to stop using our services and terminate your membership. If you wish to become a member, you must read these Terms in full before you register.
2. Definitions
Throughout these Terms, our clients are referred to as "clients", "users", "members", "account holders", "traders", "he", "she", "they" or "it", in both the singular and the plural. Super-Xe is referred to as "Super-Xe", "broker", "brokerage service provider", "trading platform", "trading agent", "we" and "us". In addition:
- Account: a trading account opened with Super-Xe in your name.
- Client area: the secure online portal where you manage your profile, documents, funding and accounts.
- CFD: a contract for difference whose value is derived from an underlying instrument.
- Margin: the funds required to open and maintain a leveraged position.
- Business day: any day other than a Saturday, Sunday or public holiday in Cyprus.
3. Eligibility and restricted jurisdictions
You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and have full legal capacity to enter into this agreement. You are responsible for ensuring that using our services is lawful where you live.
We operate in multiple jurisdictions and provide our services in strict compliance with the applicable laws of each country. In some locations, the law restricts access to brokerage services; we cannot offer our services there and are legally barred from serving clients from those regions. Users in restricted areas who attempt to access our services, including through a VPN, are entirely responsible for their actions.
4. Account opening and verification
We will open an account only after completing our client acceptance procedures, including identity verification, anti-money-laundering checks and an appropriateness assessment. You agree to provide accurate, complete and up-to-date information and to notify us promptly of any changes. We may decline an application or restrict an account at our discretion and are not obliged to give reasons where the law prevents us from doing so.
5. Our services and information
Super-Xe offers brokerage services worldwide and facilitates CFD trading for traders around the globe. We provide execution-only services in CFDs and other instruments listed on our platforms. Unless agreed separately in writing, we do not provide personal investment advice or manage your investments. Our liability is limited to the services provided through our platform: we provide information and tools only.
Our website contains professionally prepared content in written, visual and audio formats. This content, including educational material, research and trade ideas, is provided for information purposes only and does not constitute "advice" or "financial advice". Any interpretation to the contrary is incorrect, and any resulting consequences are the sole responsibility of the person making that interpretation. In certain jurisdictions, legal restrictions may require us to remove some information for compliance purposes.
6. Orders and execution
You may place orders through our platforms or other channels we make available. We will execute orders in line with our order execution policy and take reasonable steps to obtain the best possible result for you. Prices quoted on the platform are indicative until an order is filled. We may reject, cancel or amend orders affected by manifest errors, abnormal market conditions, system malfunctions or suspected abuse.
7. Margin, leverage and stop-out
You must maintain sufficient margin at all times. Leverage levels depend on your account type, the instrument and applicable regulation, and may be changed with notice or, in exceptional market conditions, without notice. If your margin level falls below the stop-out level, we may close some or all of your open positions without further notice.
8. Deposits, withdrawals and client money
Deposits must be made from accounts in your own name. Withdrawals are normally returned to the original funding source, in line with anti-money-laundering requirements, and are subject to the conditions set out in our Cancellation Policy. We may request additional documents before processing a withdrawal. Client funds are held in accordance with our client money arrangements, details of which are available on request.
9. Fees and charges
You agree to pay all applicable spreads, commissions, swap or financing charges and any other fees disclosed in the client area, in our Cancellation Policy or in your account documentation. We may change our charges with reasonable notice, except where changes result from market or third-party costs outside our control.
10. Promotions
Any promotions, competitions or partner benefits are offered only where permitted by applicable law, are subject to their own terms and eligibility criteria, and may be withdrawn at any time. Promotions do not reduce the risks of trading.
11. Client obligations and prohibited conduct
You agree not to use our services for any unlawful purpose, including money laundering, fraud or market abuse, and not to exploit pricing errors, latency or system weaknesses. You are responsible for all activity on your account. Breach of this clause may result in cancellation of trades, account suspension or termination.
12. Login details and account security
You must keep your login credentials secure. If you lose your login ID or password, we can provide a recovery option. If your password has been leaked, however, you are responsible for protecting your account; we can help you set a new password.
13. Intellectual property
All content, resources, tools and features on our website and platforms, including text, graphics, logos, software and data, are the exclusive property of Super-Xe or its licensors and are protected by registered copyrights. You may use them only for your personal, non-commercial use of our services. No one may use, sell, rent or sublet these resources without our consent. Unauthorised use may result in legal action and claims for damages.
14. Third-party resources
Our services rely in part on third-party partners. By agreeing to these Terms, you acknowledge that you use third-party resources at your sole risk, and that Super-Xe is not responsible for any loss, theft or fraud that occurs while you use them.
15. Understanding the risks
No trading activity is risk-free, including CFD trading. Risks can be reduced, and our tools and guidance can help you manage them appropriately. Please read our Risk Disclosure before you trade.
16. Limitation of liability
Subject to legal requirements, we cannot guarantee profits or compensation for damages. All parties, including Super-Xe and its clients, are responsible for their own actions.
To the extent permitted by law, we are not liable for any loss arising from market movements, your trading decisions, the acts or omissions of third parties, or events beyond our reasonable control, including system failures, internet disruption and force majeure events. Nothing in these Terms limits liability that cannot be excluded by law, such as liability for fraud or gross negligence.
17. Termination
You may not allow third parties to use our services or facilities without authorisation. Our services are provided only to registered members, not to third parties, agents, or family and friends of members.
You may close your account at any time by notifying us in writing, subject to closing any open positions and settling outstanding obligations. We may suspend or terminate your account with notice, or immediately where required by law or in the event of a material breach. Termination does not affect rights and obligations already accrued.
18. Complaints
If you are dissatisfied with our service, please contact support@super-xe.com with details of your complaint. We will acknowledge it promptly, investigate fairly and provide a final response within the timeframe required by applicable rules.
19. Governing law and amendments
These Terms are governed by the laws of the Republic of Cyprus, and the Cypriot courts have jurisdiction over any dispute, without prejudice to any mandatory consumer protections in your country of residence. We reserve the right to modify, add or remove any provision of these Terms, in whole or in part, and will notify you of material changes before they take effect.